Assessor Resource

BSBEDU301A
Assist with monitoring compliance in international education services

Assessment tool

Version 1.0
Issue Date: May 2024


This unit applies to individuals carrying out administration work, under supervision and guidance, in an international education environment. They could work in the administration of education programs and projects in organisations from one or more international education sectors (schools, English language training organisations, vocational education and training, higher education, postgraduate education). These organisations could be onshore or offshore and could be public or private.

This unit describes the performance outcomes, skills and knowledge required to assist in monitoring compliance with relevant legislation, regulations, finance and insurance requirements in international education services administration work roles. It emphasises processes which relate to client services, especially reviewing and reporting on compliance.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

identifying and applying legislative and regulatory compliance requirements in relation to international education services at a level required for effective performance of work role

communicating and working with clients from culturally diverse backgrounds

knowledge of relevant legislative and regulatory requirements.

Context of and specific resources for assessment

Assessment must ensure:

access to opportunities to participate in a range of practical exercises and projects

access to relevant documents, and monitoring and reporting mechanisms.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

evaluation of supervisor's reports

analysis of projects, case studies, completed records and reports developed by the candidate

review of information provided to clients and stakeholders about legislative and regulatory obligations

review of action taken in instances of non-compliance

evaluation of updates recommended to policies and procedures for legislative and regulatory compliance

review of communication strategies developed for interaction with government agencies and other relevant bodies

oral or written questioning to assess knowledge of quality review processes.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other educational administration units.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to interact effectively in an intercultural context with clients, co-workers and other stakeholders; to provide accurate advice to students and other clients; to provide relevant information on compliance-related matters

initiative and enterprise skills to acquire and apply industry knowledge to work situations and activities; to follow and contribute to development of organisational procedures

learning skills to interpret legislation and other documentation relevant to work role, particularly the Education Services for Overseas Students (ESOS) Act 2000 and Department of Immigration and Citizenship (DIAC) guidelines

literacy skills to record information on updated government regulations and guidelines, and to refer to relevant legislative and regulatory frameworks

numeracy skills to compile student compliance records and trends

planning and organising skills to prepare information about legislative and regulatory requirements

problem-solving skills to prepare information about specific student issues and visa compliance

self-management skills to perform tasks efficiently and on time in an international education services compliance context

technology skills to use a computer and other office equipment to access information, to produce documents and to communicate in an international education services compliance context.

Required knowledge

applicable aspects of the current Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations

child protection legislation in relation to the welfare of, and training of, students under 18 years of age

communication styles and methods

international education environment and specific organisational work environment and work practices

legislation and regulatory requirements governing occupational health and safety (OHS), workplace relations and anti-discrimination in various jurisdictions

legislation governing Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) registration

legislation governing student visa compliance and international education services such as the ESOS Act and regulations, and any subsequent amendments or versions

reporting requirements

quality review processes

relevant administration procedures for student fees.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant legislation and regulations may include:

current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:

anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance

business compliance relevant to work roles

ESOS Act, subsequent amendments and related legislation

employment, education and training - relevant to onshore and offshore provision

environmental issues

immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )

National Code of Practice for Registration Authorities and Providers of International Education and Training

OHS

privacy and confidentiality

Transnational Quality Strategy (2005)

workplace employment practices and industrial relations

National ELT Accreditation Scheme (NEAS) standards for young learners and for teaching English language to international students

Overseas Student Tuition Assurance Scheme (OSTAS) regulations

quality assurance guidelines set by particular organisations e.g. for cultural diversity, equity and access, critical incidents and workplace practices

International clients and stakeholders may include:

accommodation providers

dependants of international students

financial, superannuation, insurance organisations

government departments and agencies

international students

organisational personnel

parents of international students

professional associations

recruitment agent

Range of formats may include:

business correspondence

email updates

information included in marketing material

information sessions

oral presentations

printed brochures

student and staff handbooks

website bulletins or newsletters

Monitoring may include:

accessing student progress data

liaising with staff to determine student progress

meeting students on an individual basis to communicate legislative obligations

processes for business and financial reporting

processes to monitor provider compliance under Section 5 of the ESOS Act

processes to monitor registered training provider compliance under the AQTF Standards for Registered Training Organisations (RTO), where applicable

recording student attendance

representing students if necessary on progress committees

reviewing student progress

Reporting may include:

informing DIAC of student visa breaches via PRISMS

processes for dealing with non-compliance

processes for financial reporting and business returns

processes to comply with the organisation's CRICOS registration

processes to comply with the organisation's RTO registration, where applicable

Online processes may include:

accessing and reporting on the PRISMS system for student enrolments, progress and approval of welfare arrangements

locating student progress data using institutional databases

lodging business returns

paying accounts, loans, insurance premiums

paying employees

Insurance and financial requirements may include:

asset insurance

OSTAS regulations

overseas student health cover arrangements

personal accident or illness insurance (for self-employed people)

professional indemnity

public liability

refund processes and requirements under legislation and institutional policies

remuneration, superannuation, taxation requirements

student fees administration

vocational placement (if applicable)

workers compensation

Case management may include:

coordinating group discussion to resolve issues

processes to assist a student to access support

referring to specialised roles to resolve issues

Government agencies and other relevant bodies may include:

DEST

DIAC

educational institutions

employer, employee organisations

financial, superannuation, insurance organisations

overseas student health cover providers

professional associations

state/territory governments and training authorities

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Acquire and apply knowledge of relevant legislation and regulations to assist with ensuring compliance 
Use organisational compliance systems and procedures to identify compliance information required by relevant legislation and regulations 
Prepare and have checked, in line with organisational procedures, information regarding legislative obligations for dissemination to a range of international clients and stakeholders 
Provide legislation-related information to international students to inform them of their obligations and to confirm their understanding of requirements 
Provide information about legislative and regulatory obligations to clients and stakeholders in a range of formats 
Identify organisation's student monitoring and reporting processes 
Identify online processes for monitoring and reporting 
Follow operational procedures for administration roles in relation to insurance and financial requirements 
Contribute to case management in relation to organisational reporting procedures 
Take appropriate and timely remedial action through organisational channels in instances of non-compliance 
Assist with reviewing processes and policies for student monitoring and reporting 
Review and recommend updates to policies and procedures for legislative and regulatory compliance, in line with work role 
Make approved adjustments to operating procedures in response to changes in legislative and regulatory compliance policies and procedures 
Identify contact information for government agencies and other relevant bodies in relation to compliance requirements 
Develop communication strategies for interaction with government agencies and other relevant bodies 
Apply protocols for liaison and information sharing 

Forms

Assessment Cover Sheet

BSBEDU301A - Assist with monitoring compliance in international education services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBEDU301A - Assist with monitoring compliance in international education services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: